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I want a refund for Cash I've already exchanged for Gold Yuanbao Cash/Purchases
The refund policy currently applies to Cash only.
Once exchanged for Gold Yuanbao, that Cash is considered used. Under the refund policy, only unused Cash can be refunded.
Gold Yuanbao topped up by mistake can be used to buy tradable Item Mall goods, which you can then transfer to another of your own accounts or trade with other players.